Shipment FAQs

How do we ship your orders ?

1)We will ship the order within 3 business day after receiving your payment.  We will ship them to your shipping address you left, please make sure your address and receiver name are correct(Russian buyer,Please fill CORRECT receiver’s Full name(three parts)).

Your order will be shipped by China Post Airmail, it usually takes about 15-45 days to arrive in United States, Europe and other places all over the world. If the Items you purchase with an amout over $200, we will send them by EMS or DHL or other express shipping method, the items will arrive much more faster, if you want to choose your own carrier, please contact us.

2) Usually the not-so-valuable item (free shipping) is shipped by Singapore Post, the delivery time is 7-18 working days.

3) For express, It’s really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.

4). Brazil customers notice
If you are Brazil customers, please mail us telling us in advance your CPF No, it is essential for shipment and customs clearance.

NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping method likes DHL, UPS couldn’t reach Russia. In this case, our customer service will provide you some instruction.

How about changing your shipping method and shipping address ?

If I want to change the shipping methods, what should I do?
If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.

A gentle reminder: you have the time to change the shipping option before we send out your package, usually the item will be send within 2 days after receiving your payment.

How about combined shipping?

If you ordered one item someday and another one within 2 days, and you want to combine the two items into one shipment, you can contact our customer service about available shipping options.

How about your delivery cost ?

The delivery cost will automately caculated in your shopping cart after you enter your country. It depends on automatic calculation of weight and package sizes by reference to the destination. The calculation results are different under the same weight in different area.

The prices also depend on the different rates of the shipping companies and are subject to change without notice. We’re constantly working on lowering the shipping prices for you though!

The shipping method you choose can affect your cost and shipping time, we suggest you to choose one that best meets your demands on price and delivery time.

If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.

How fast you can get your product ?

Besides the shipping option mainly depending the delivery time, the following points are also influencing  factors.

  • Your destination: the shipping time to some country is different from the other countries because of your location.
  • The package weight: the package over 21kg will arrive you one day later than that of small package under 21kg.
  • Our courier processing time: our available couriers are optional, and their processing time is one different from that of the other ones. And for several countries, only part of our shipment is available, For example, items to Russia, only EMS is available. And Singapore Post to USA, it only costs 8 working days not 12-15 working days.
  • Our items stock status: as usual, we will ship out your package in two days after receiving your payment, but for a short time our product is out of stock. When we meet such condition, we will try our best to send the package to you as soon as possible.
  • The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.
How to track your package?

After sending out your package, DYLISTING.com will mail you the package tracking No. and a related link for tracking your package anytime and anywhere.

Here’s the example of tracking for your package.

a.Tracking  DHL: www.dhl.com

track_1

Input your tracking number,then you can track your package.

b.Tracking UPS: www.ups.com

You must select your location first.

track_2

Then Input your tracking number and track your package.

c.Tracking EMS: http://www.ems.com.cn/english.html

track_3

Input your tracking number,then you can track your package.

What could cause an invalid tracking code?

Invalid tracking numbers could be due to:

  • The shipping company hasn’t updated the recent delivery information to their website.
  • The tracking code was not correct.
  • The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.
What should you do when you receive the item?

We guarantee that the item will be delivery to you successfully and safely. After you received it, the shipping company will require you to confirm the package buy signing.

NOTICE: Please provide us with the correct delivery address, contact telephone number and zip code, so that the shipping company could delivery the item to you timely and effectively.

Where we ship to?

Normally, most of the items on our website can be shipped to most countries in the world.But if you don’t tell us which address that we must ship to. We will ship the item to your Paypal address.

However, different shipping methods may have different limitations on the delivery destination. For example, EMS is reached to Russia, but other shipping method likes DHL, UPS couldn’t reach. Also, a few countries can’t send DHL or UPS. Our customer service will give you the instruction.

We suggest you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.